Client Support Specialist

Hanger, Inc.•,

3d•$18 - $27

About The Position

The Revenue Solutions Team is a key liaison between the company and its clients, overseeing the revenue cycle management process for assigned clients. The Client Support Specialist provides direct support to the Client Partners in areas such as billing, payment processing, and accounts receivable.

Requirements

High school diploma required.
Minimum of 1-2 years of prior medical office experience required
Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Nice To Haves

Detail oriented
Professional verbal and written communication skills
Ability to multi-task and maintain productivity
Advanced computer skills
Knowledge of Orthotics and Prosthetics (preferred)
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.

Responsibilities

Perform basic claim scrubs
Input data into insurance portals
Perform preliminary and in-depth (code specific) insurance verifications
Prepare documentation for prior authorization submission
Check claim status per client partners’ specifications
Mail paper claims
Investigate and report on claim denials
Conduct follow-up phone calls to insurance companies to manage accounts receivables
Run monthly reports as specified by the client partners
Communicate clearly and efficiently with team members
Other roles may be added as professional development and training is completed
Other tasks may be assigned by Leadership Team as needed

Benefits

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Flexible Work Schedules and Part-time Opportunities
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Student Loan Repayment Assistance by Location
Relocation Assistance
Regional & National traveling CPO/CO/CP opportunities
Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest