Client Support Specialist (Temp)

American Addiction Centers•Brentwood, TN

14h

About The Position

The Client Support Specialist (Admissions Call Center) supports AAC clients, Admissions Teams, Facility Teams, and other departments to ensure the client experience reflects the AAC brand. The role handles customer service and client-support inquiries, communicates with clients and internal teams, collects payments by phone, updates client accounts in Salesforce, and provides administrative support as needed. The position contributes to AAC’s mission of providing compassionate, innovative care to adults experiencing addiction and co-occurring mental health disorders.

Requirements

High school diploma required.
At least one year of experience in a customer-service-oriented environment.
Bachelor’s degree preferred but not required; alternatively, two years of relevant experience.
Strong keyboarding skills and the ability to multitask by typing and talking are required.
Excellent computer skills, including Microsoft Office, Salesforce, and other assigned technology and software.
Reliability, dedication, and initiative.
Follow company policies and procedures, applicable governmental regulations, and HIPAA requirements.
Maintain working knowledge of AAC services, rules, and policies and ensure compliance with stated parameters.
Able to sit at a desk for prolonged periods.
Able to lift 15 pounds at a time.

Nice To Haves

Bachelor’s degree.
Knowledge and skills in healthcare or behavioral health, such as psychology, nursing, or social work.

Responsibilities

Answer, initiate, and handle customer service and client-support inquiries received through AAC channels, including inbound calls and emails.
Provide high-quality customer service to internal and external clients and facility staff while meeting care and productivity standards.
Communicate with Navigators, Managers, and other departments about client inquiries, concerns, and outstanding information.
Collect payments by phone from clients, family members, or others supporting clients.
Update client accounts using Salesforce (CMS).
Provide excellent phone service to clients, their families, and others supporting them.
Relieve management of administrative tasks as needed.
Maintain the confidentiality of patient and sales records.
Work collaboratively with the team and partner with departments including Management, Billing, Insurance, Outside Business Development, and facility staff.
Attend and participate in team meetings and ongoing training and development.
Follow AAC admission guidelines, federal regulations, company policies, and procedures.
Perform other duties as assigned.