Client Support Specialist Mon-Fri 7:30am - 5:30pm

VRC Companies Careers • Brooklyn Heights, OH

4d

About The Position

The Client Support Specialist is an integral member of the Customer Care team and reports to the Customer Care Manager. This role resolves complex customer issues and requests by investigating root causes and providing quick, accurate solutions, including for billing inquiries, service opportunities, and operational gaps. The specialist owns customer-facing issues through resolution, coordinates cross-functionally, and maintains records of escalated issues to help improve processes, customer satisfaction, and retention. The position is full-time, Monday through Friday, 7:30 a.m. to 5:30 p.m. Compensation is $22–$23 per hour.

Requirements

• Experience working in a fast-paced, customer-facing environment.
• Excellent internal and external communication skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and cross-functionally within a team environment.
• Ability to multitask and complete multiple client-facing issues simultaneously.
• At least 1 year of experience with Excel.

Nice To Haves

• At least 1 year of experience with Salesforce.

Responsibilities

• Resolve complex billing issues by accessing data from various systems and using appropriate systems to calculate findings.
• Own and resolve customer-facing issues in a timely manner to ensure customer satisfaction.
• Investigate root causes of issues affecting VitalShred customers and coordinate cross-functionally to develop solutions.
• Maintain detailed records of customer issues requiring escalation and provide feedback to improve processes, customer satisfaction, and retention.
• Develop a deep understanding of VitalShred’s processes and customers to support collaborative working relationships.
• Manage the case queue to prioritize and track multiple high-priority customer issues simultaneously.
• Partner with the Customer Care Manager to improve customer service and proactively address and resolve root-cause issues.
• Perform other duties as assigned; activities, duties, and responsibilities may change at any time with or without notice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed