Client Support Specialist– Care Campus
St. Joseph Center•Los Angeles, CA
•$26 - $26•Hybrid
About The Position
The Client Support Specialist (CSS) is a highly visible, participant-facing member of the Care Campus team who proactively engages participants, identifies needs, connects people to services, and supports continuity between participants, Case Management, Safety, and other programs.
Requirements
- Two or more years of experience in homeless services, outreach, service navigation, case-management support, healthcare navigation, peer support, or another direct-service setting preferred.
- Experience working directly with individuals experiencing homelessness and complex service needs strongly preferred.
- Strong relationship-building, communication, advocacy, service-navigation, conflict-resolution, and problem-solving skills.
Responsibilities
- Maintain an active presence in participant-facing areas and build respectful, trusting relationships using trauma-informed and person-centered approaches.
- Help participants understand available services and provide warm handoffs to case management, healthcare, behavioral health, hygiene, benefits, housing, and other resources.
- Support outreach, appointment reminders, document collection, follow-up, service navigation, and off-site accompaniment when appropriate.
- Use de-escalation and problem-solving skills, communicate emerging concerns, and request Safety or clinical support when needed.
Benefits
- Excellent Benefits package available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
