Client Support Specialist Lead – Care Campus
About The Position
The Skid Row Care Campus is a comprehensive, low-barrier service center providing individuals experiencing homelessness with access to hygiene facilities, case management, health and behavioral health services, and connections to housing and other essential resources. The Campus offers a safe, welcoming, and trauma-informed environment that promotes dignity, stability, and pathways to long-term housing. The Client Support Specialist (CSS) Lead is a hands-on working lead who coordinates shift-level CSS assignments and coverage while remaining actively engaged with participants in the courtyard, common areas, and other participant-facing spaces.
Requirements
- High school diploma or equivalent required
- Three or more years of experience in homeless services, outreach, service navigation, case-management support, healthcare navigation, peer support, or other direct-service settings preferred.
- Prior lead, supervisory, or team-coordination experience preferred.
- Strong participant-engagement, service-navigation, leadership, communication, de-escalation, and problem-solving skills.
Nice To Haves
- associate’s or bachelor’s degree in a related field preferred.
Responsibilities
- Coordinate daily CSS assignments, coverage, shift briefings, handoffs, and participant-service priorities.
- Model proactive, trauma-informed participant engagement and help participants connect to campus and community resources.
- Support warm handoffs, appointments, follow-up, navigation, and coordination with Case Management and ICMS staff.
- Coach CSS staff, reinforce role boundaries and documentation expectations, and coordinate with Safety when concerns require additional support.
Benefits
- Excellent Benefits package available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
