Specialist, Client Support

CIBC•Chicago, IL

2d•$65,000 - $80,000•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. Responsible for providing coaching to a small team to manage workloads, working on well-defined matters and ensuring the effective and efficient operation of the department. The role provides employees with day-to-day direction and tasks in alignment with department procedures, and performs activities related to the development and implementation of procedures and practices. The role follows established policies to analyze situations, data and processes, improving the client experience by demonstrating and championing the delivery of high quality service and problem resolution to meet or exceed expectations of clients and the business. The role ensures that privacy and security of information policies are being met, and identifies and makes recommendations to improve employees’ productivity, processes, tools and services. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

Minimum 5+ years in client focused role with demonstrated experience in commercial banking
Knowledge of Microsoft Office (Word, Excel Outlook and PowerPoint) required
Excellent verbal and written communication skills
Strong analytical and problem solving skills
Strong organizational and time management skills including ability to prioritize client requests
Leadership, coaching and foster teamwork
Analytical Thinking
Business Operations
Cash Flow Analysis
Client Service
Customer Experience (CX)
Investment Portfolios
Post-Sales Support
Product Knowledge
Transaction Banking
Waterfall Model

Nice To Haves

You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
Values Matter to You. You bring your real self to work, and you live our values – trust, teamwork and accountability.

Responsibilities

Day to day manage a team of Commercial Client Banking Specialists
Maintain sound relations with the organization's customers by providing services before, during, and after a transaction
Manage and maintain customer information databases; providing product and service.
Develop when appropriate, conduct, and complete customized business-specific procedural
Recommend and implement programs to support customer needs.
Resolve customer inquiries and complaints timely and effectively.
Adapt departmental plans and priorities to address resource and operational challenges
Assist with identifying process enhancement opportunities
Develop and implement departmental policies, procedures, and standards
Assist with special projects as assigned by management

Benefits

Medical
Dental
Vision
Health Savings Account
Life Insurance
Disability
Other Insurance Plans
Paid Time Off (including Sick Leave, Parental Leave and Vacation)
Holidays
401(k)
incentive pay
banking benefits
a benefits program
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development