Client Support Specialist (HIRING EVENT)

ADP•El Paso, TX

12d•Onsite

About The Position

ADP is hiring a Client Service Specialist to develop and maintain effective relationships with clients and serve as their direct contact for retirement plan services. The role involves communicating about service delivery, assisting with day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of selected legislative requirements. The specialist supports optimal service, client satisfaction, and retention. The position also supports plan sponsors with plan changes and design, compliance testing, year-end requirements, participant education, and coordination of project plans and proactive client initiatives. ADP is hosting a hiring event on Tuesday, November 10, 2026, from 3 p.m. to 6 p.m., at 1851 N. Resler Dr., El Paso, TX. Applicants will receive an email within a day or two about next steps and additional information, or may attend during the event hours.

Requirements

Experience up to 1 year.
Strong oral and written communication skills and strong listening skills.
Ability to learn quickly, work in a fast-paced environment, and manage multiple projects simultaneously.
Relationship-building skills, time-management and organizational skills, and problem-solving skills.
Strong presentation skills and ability to coordinate and lead conference calls.
Ability to gauge client satisfaction through scheduled surveys, client visits, and day-to-day interactions.
Bachelor's degree or equivalent in education and experience.

Nice To Haves

Experience in a client service environment; ADP payroll and 401(k) experience is preferred.
Working knowledge of 401(k), call center, relationship management, or similar experience.
Experience using Microsoft Office products, including Word, Excel, and Outlook.
Ability to learn proprietary systems including Omni Plus, Power Image, and Clarify.
Proficiency using payroll and recordkeeping systems.
Financial and recordkeeping experience.

Responsibilities

Serve as the primary contact for retirement plans on day-to-day recordkeeping matters and provide prompt customer service.
Communicate regularly with clients to evaluate service delivery and support client satisfaction and retention.
Understand testing, related systems, workflows, payroll feeds, and general participant questions; handle calls effectively and escalate and resolve issues appropriately.
Apply appropriate strategies for plan enhancements, additional business, and retention, and discuss their benefits with clients.
Maintain a basic understanding of retirement plan investments and direct client questions appropriately.
Discuss products, services, and plan design with plan sponsors; assist with plan-change requests and ensure project plans are completed.
Schedule participant education workshops and request employee education workshops and literature; schedule CGT training for PAs.
Communicate compliance testing results and recommend options to improve results when necessary.
Monitor plan documents for compliance with applicable rules and regulations.
Assist clients with year-end requirements, including minimum distributions, forfeiture reallocation, Form 5500 preparation, and audit package preparation and reconciliation.
Initiate proactive client conversations about compliance testing, training, and plan design; review client criteria and discuss options to improve retention and loyalty.
Coordinate proactive contacts with new clients and internal business partners to support a seamless transition into the service organization.
Organize follow-up on proactive initiatives, ensure client expectations and deliverables are met, and provide management with feedback and suggestions.