Client Support Specialist (HIRING EVENT)

ADP•El Paso, TX

12d•Onsite

About The Position

The Client Service Specialist develops and maintains effective relationships with ADP clients and serves as their direct contact for retirement plan services. The role communicates with clients about service delivery, assists with day-to-day retirement plan administration, troubleshoots plan issues, and discusses the impact of selected legislative requirements. The specialist works to deliver optimal service, client satisfaction, and client retention. The position handles day-to-day retirement plan recordkeeping matters, supports plan changes and compliance activities, coordinates participant education and internal transitions, and proactively discusses plan design, products, services, and retention opportunities with clients. The job posting identifies a hiring event on November 10, 2026, from 3 p.m. to 6 p.m. at ADP, 1851 N. Resler Dr., El Paso, Texas.

Requirements

Up to 1 year of experience.
Bachelor's degree or equivalent combination of education and experience.
Strong oral and written communication skills.
Strong listening skills.
Ability to use Microsoft Office products, including Word, Excel, and Outlook.
Ability to learn proprietary system tools, including Omni Plus, Power Image, and Clarify.
Proficiency using payroll and recordkeeping systems.
Ability to learn quickly, work in a fast-paced environment, and manage multiple projects simultaneously.
Relationship-building skills.
Strong time-management, organization, and problem-solving skills.
Strong presentation skills.
Ability to coordinate and lead conference calls.
Ability to gauge client satisfaction through scheduled surveys, client visits, and day-to-day interactions.

Nice To Haves

Experience in a client service environment.
ADP payroll experience.
401(k) experience.

Responsibilities

Serve as the primary contact for retirement plans on day-to-day recordkeeping matters and provide prompt customer service.
Communicate regularly with clients to evaluate service delivery and support client satisfaction and retention.
Apply appropriate strategies for plan enhancements, additional business, and retention, and discuss their benefits with clients.
Maintain a basic understanding of retirement plan investments and direct client questions appropriately.
Discuss products, services, and plan design with plan sponsors.
Assist clients with plan-change requests and ensure project plans are followed through to completion.
Schedule participant education workshops and request employee education workshops and literature.
Schedule CGT training for PAs.
Communicate compliance testing results and recommend options to improve results when needed.
Monitor plan documents for adherence to applicable rules and regulations.
Assist clients with year-end requirements, including minimum distribution requirements, forfeiture reallocation, Form 5500 preparation, and audit package preparation and reconciliation.
Initiate proactive client conversations about compliance testing, training, and plan design.
Review client criteria for plan reviews and proactively discuss options to increase retention and client loyalty.
Coordinate with internal business partners to support a seamless transition of new clients into the service organization.
Organize follow-up on proactive initiatives to ensure client expectations and deliverables are met.
Provide management with feedback on proactive initiative results and suggestions for further development.
Troubleshoot plan issues, resolve general POC questions, understand workflows, handle calls, address payroll feeds, and escalate issues appropriately through resolution.