Client Support Specialist

Fiserv•Coral Springs, FL

3d•Onsite

About The Position

As a Client Support Specialist, you will support Merchant Services clients that use Fiserv payment solutions to serve their customers. You will work across phone, email, and online chat channels to research issues, resolve client inquiries, and guide merchants on platform capabilities. This role helps deliver timely support, improve first-contact resolution, and strengthen the client experience.

Requirements

0-2+ years of experience in a contact center, client support, customer service, or merchant services environment handling client inquiries and issue resolution.
0-2+ years of experience using call center policies and procedures to manage client interactions across phone, email, or chat channels.
Experience using multiple business systems to research account activity, document case details, and provide resolution to clients.
Ability to explain billing, reporting, payment processing, and product information clearly to merchants and banking partners.
High School Diploma or equivalent combination of education, related experience and/or military experience.
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Experience supporting Merchant Services, payment processing, or credit card solutions.
Experience with chargebacks, interchange, funding, or merchant billing processes.
Experience training clients on back-office tools or reporting platforms.
Experience supporting POS equipment or e-commerce product questions.

Responsibilities

Serve as a day-to-day point of contact for merchant inquiries and own client issues through resolution.
Navigate Merchant Services systems, including North, South, proprietary, and TSYS platform applications, to research account activity and resolve inquiries.
Respond to merchant questions related to interchange and chargeback compliance, billing, funding, batch detail reports, e-commerce products, and reporting.
Explain BAMS systems and product reporting to merchants and provide support on point-of-sale (POS) and personal computer (PC) equipment.
Resolve merchant inquiries regarding billing, reporting, payments, products, and solutions, and train merchants on back-office tools as applicable.
Support banking partners by performing routine account-related transactions, investigating issues, and resolving a broad range of service requests.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.