Client Support Specialist II

ADP•Maitland, FL

8d•Onsite

About The Position

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Requirements

3 - 5 years of experience working in client service/customer service environment or systems integration environment.
You can work overtime hours during peak seasons.
Military experience

Nice To Haves

A college degree is great but not required. What's more important is having the skills to do the job.

Responsibilities

Use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to resolve issues and provide solutions.
Take the initiative to seek answers and positive outcomes.
Build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction.
Hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
Leverage your ADP product and services knowledge to help clients understand our products' value.
Take client input and turn it into recommendations for your leaders on best practices and solutions training.
Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls.
Daily phone time may increase during peak seasons, like at the close of the year.