Client Support Representative

SupplyCore

4d

About The Position

SupplyCore is a Certified Small Business federal contractor to the Department of Defense (DoD) and General Services Administration (GSA). We prioritize supporting our Military, allies, and Government customers worldwide. In partnership with our expansive supply chain, we provide products and services that enable our customers to complete their mission and sustain readiness anywhere. As a Contract Support Representative, you will serve as the primary contact for our customers and function as the liaison between customers and agencies in overseeing all orders and issues. You will collaborate with various associates and departments to ensure smooth processing of customer orders and provide solutions with respect to evolving customer needs. You will proactively monitor customers’ accounts for potential growth in sales and services.

Requirements

• High School Diploma or GED equivalent.
• May include military personnel who have been formerly trained or have relevant experience in lieu of civilian experience.
• 2 years’ experience in a customer service position.
• Experience supporting government customers, helpful.
• Excellent written and verbal communication and people skills.
• Must enjoy and be comfortable with engaging with customers to exchange information clearly and accurately in all situations.
• Bilingual in Japanese and English, with the ability to communicate effectively in both languages.
• Highly meticulous and organized to execute multiple tasks at once with different requirements, adhering to deadlines.
• Proven ability to shift focus as needed and independently prioritize.
• Strong attention to detail is needed.
• Ability to review and understand multiple contracts and different requirements.
• Self-driven and proactive in nature with a strong sense of accountability that takes initiative to complete tasks under minimal supervision.
• Ability to be agile and resourceful and use critical thinking to find creative solutions to customer challenges.
• Demonstrates strong team building qualities such as assisting team members and collaborating with internal departments of varying levels of expertise, when necessary.
• PC proficiency in Microsoft Office (e.g., Outlook, Word, Excel, and PowerPoint).

Responsibilities

• Drives growth of contract sales and service jobs for new and existing customers through exceptional customer service and regular outreach.
• Provide, manage, and document day-to-day communication, support, and problem resolution for all contacts within assigned customer locations while adhering to expected response times and escalation points.
• Maintain expert knowledge of assigned contract(s) to educate customers on contract guidelines & restrictions.
• Use internal systems to manage various aspects of order activity including placing orders, quotes, proof of delivery, and service requests while adhering to the established time limits and metrics.
• Partner with associates to collaborate internally to deliver exceptional service to our customers.
• Sourcing of Incidental Service requirements
• Assist Sourcing Team in times of high volume

Benefits

• Equal Opportunity/Affirmative Action employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED