Client Support Representative
About The Position
At Verified Credentials our mission is to provide a remarkable client experience with a spirit of service, commitment, and excellence in all that we do. As a leading background screening company and pioneer in the industry we have an open and inclusive company culture and welcomes applications from individuals of all backgrounds. Verified Credentials fosters and maintains a culture of active engagement and collaboration among a geographically dispersed workforce across the country who work with a high degree of autonomy. We are growing and seeking a dynamic individual who is willing to put forward and execute on new ideas. Your knowledge, skills and abilities will be valued and respected, and you will have the opportunity to make a real difference. The service liaison between the client and Verified Credentials. Delivers exceptional client-centric service by delivering prompt and effective solutions, through clear communication, reducing the need for repeat inquiries, and striving for all support related interactions to be resolved on the first contact.
Requirements
- Self-motivated, eager to take initiative, and committed to delivering exceptional client experiences.
- Positive team play with excellent interpersonal skills to engage professionally with clients and business units.
- Strong written and verbal communication, problem solving, and multi-tasking abilities.
- Intermediate proficiency in Microsoft Suite with the ability to interpret reports and provide insight to clients.
- High school diploma or GED equivalent
- 1-2 years' experience in client service and data entry.
Responsibilities
- Develop and maintain positive client relationships by working as part of a team to manage inbound and outbound client calls, emails, and chat in a professional manner and per training guidelines.
- Utilize resources to personalize interactions with clients while using a proactive and positive approach.
- Respond promptly to incoming calls, voicemails, emails, and chat inquiries.
- Effectively track and disposition incoming calls, emails, and chats in the organization's CRM system.
- Resolve requests, problems, orders, and technical issues promptly and accurately to retain our clients' service and loyalty.
- Keep leadership informed of issues or inquiries that indicate potential client dissatisfaction.
- Process drug testing and health screening service orders in a compliant manner that meets or exceeds departmental standards.
- Provide additional service recommendations to existing accounts.
- Accepts coaching and feedback and takes necessary steps to improve performance through commitment to learning and growth.
- Stay informed of current policies and procedures.
- Continue professional development through ongoing training and education, along with cross training to aid other operational departments.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
