Client Support Representative

ITS Inc•Des Moines, IA

4d•Hybrid

About The Position

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry. And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions. This is a hybrid position based out of our Des Moines, IA office.

Requirements

1+ year of call center experience.
Prior banking or financial services experience.
Strong verbal and written communication skills.
Ability to work under the pressure of high expectations and deadlines.
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Nice To Haves

Bi-lingual is a plus.

Responsibilities

Take incoming calls from financial institutions with a focus on issue resolution.
Maintain adherence to phone schedule to ensure adequate phone coverage for client support.
Partner and collaborate with peers and business partners, as needed.
Participate in team and department planning meetings.