Client Support Intern

Winsupply • Moraine, OH

1d • Onsite

About The Position

The Winsupply Internship Program offers students a unique opportunity to build valuable skills through immersive classroom learning, off-site training, and a collaborative capstone project. The program is structured to promote professional development by offering mentorship, meaningful networking opportunities, and hands-on experience in real-world projects. Participants will not only develop their careers but also make a significant impact within the Winsupply organization, contributing to innovative solutions and long-term success. We are seeking a proactive and tech-savvy Client Support Intern to join our IT team. This role focuses on analyzing and resolving Tier 2 technical issues that escalate beyond the Tier 1 Helpdesk, provisioning and maintaining hardware for local companies, and assisting with employee onboarding. The intern will also play a key role in inventory management, troubleshooting hardware and software issues, and supporting various IT needs at the main campus. This is an excellent opportunity for students or recent graduates interested in gaining hands-on experience in IT support and operations.

Requirements

• Currently enrolled in an accredited university or college, either at the undergraduate or master’s level.
• One semester post-graduation

Nice To Haves

• Tech-savvy
• Proactive
• Communication Skills
• Proactiveness
• Adaptability
• Ability to work both independently and collaboratively
• Problem solving
• Networking skills
• Self-motivation
• Willingness to learn
• Critical thinking
• Integrity

Responsibilities

• Address and resolve Tier 2 help desk escalations through the ticketing system.
• Follow up on outstanding tickets to ensure timely resolution.
• Install and configure hardware and software for new employee onboarding.
• Provide support for PCs, phones, and mobile devices on campus.
• Manage and monitor internal IT assets to maintain accurate inventory records.
• Troubleshoot technical issues related to computers, smartphones, and tablets.
• Assist with billing, leasing, ordering, and evaluating new equipment.
• Perform other duties as assigned to support the IT team.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed