Client Support Intern

Direct Supply•Milwaukee, WI

2d•Onsite

About The Position

In the Client Support Intern position, you’ll play a critical role in delivering outstanding technical support to fellow Partners. You’ll provide Tier 1 customer service and troubleshooting for technology-related needs, ensuring Partners—whether on-site or remote—have access to essential systems and tools to do their best work. Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.

Requirements

Communicates Effectively – Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals.
Demonstrates Composure – Manages stress and pressure gracefully, maintaining professional maturity at all times. Stays calm in the face of resistance or surprises, practicing self-control to ensure a professional response.
Solves Problems – Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights.
Provides Customer Value – Delivers cutting-edge, tech-driven solutions paired with outrageous customer service with an eye to profitability. Seizes opportunities that reward both the customer and DS, fostering robust customer relationships.
Strong technical troubleshooting skills, paired with the ability to clearly communicate solutions across multiple channels, will be essential in delivering Partner success.
Interested in pursuing a Bachelor's degree in Management Information Systems (MIS) or another IT-related field.
Ability to work full time over the summer.

Nice To Haves

Experience with ticketing platforms such as Zendesk is helpful, along with a general aptitude for hardware diagnostics and software configuration.
Junior or senior standing preferred (High School).
Experience with hardware setup, troubleshooting, and software installation is preferred.
Familiarity with Zendesk or another ticketing system is a plus.
Previous customer or technical support experience preferred.
Ability to work in a fast-paced, team-oriented environment.

Responsibilities

Deliver exceptional support for on-site and remote Partners, providing timely assistance for technical requests and issues.
Manage and respond to requests via Zendesk across email, phone, and chat channels.
Image, configure, and troubleshoot workstations; perform advanced hardware diagnostics and repairs.
Support peripheral devices, including phones and network printers.
Install and configure software, while prioritizing and managing multiple support tasks.
Escalate more complex issues to internal technical teams and maintain consistent communication with Partners.
Document support interactions and processes to build internal knowledge repositories.
Participate in small client support projects and identify opportunities for workflow or service improvements.