Client Success Intern
About The Position
At SAIM, we’re transforming how critical infrastructure operates—from aviation fuel systems to industrial facilities—using real-time data, IoT, and smart software. As a Client Success Intern, you won’t just observe—you’ll help deploy technology that keeps real-world systems running safely and efficiently. If you’re curious, hands-on, and want experience that goes beyond “intern busywork,” this is your opportunity to work at the intersection of engineering, software, and customer impact. This is a hybrid role combining project management, customer success, and applied engineering. You’ll work alongside our team and directly with clients to bring SAIM’s platform to life.
Requirements
- Sophomore or junior pursuing Industrial, Mechanical, Electrical Engineering (or similar)
- Curious about how software, hardware, and data come together in real-world systems
- Strong communicator who enjoys working with people as much as technology
- Organized, proactive, and comfortable juggling multiple priorities
- Quick learner who can adapt in a fast-moving environment
- Experience with Microsoft Office
Nice To Haves
- Interest in IoT, data analytics, or industrial systems
- Exposure to project management tools or technical software platforms
- Experience working on team-based projects or customer-facing roles
Responsibilities
- Support onsite deployment of SAIM’s platform at industrial facilities
- Help onboard new clients and configure software and hardware systems
- Assist in building project timelines, tracking milestones, and keeping implementations on track
- Work with tools like Wrike or MS Project to manage deliverables
- Analyze real-time data and dashboards to validate system performance
- Support QA/QC of data, reports, and analytics outputs
- Contribute to initiatives involving predictive maintenance and machine learning insights
- Train and support users on SAIM’s platform and mobile tools
- Participate in client check-ins and help improve user experience and adoption
- Help troubleshoot issues and coordinate solutions with engineering and product teams
- Collaborate with product, engineering, and business teams
- Contribute ideas to improve processes, workflows, and product features
Benefits
- Hands-on from day one – You’ll contribute to real deployments, not shadow
- High-impact work – Your work directly affects real facilities and operations
- Startup environment – Fast-paced, collaborative, and full of growth opportunities
- Skill-building across disciplines – Engineering, business, and customer success
- Mentorship & growth – Learn how technology gets implemented in the real world
- Real experience deploying a SaaS platform in industrial environments
- Exposure to IoT, data systems, and digital transformation
- Strong resume-building experience with measurable impact
- A clearer path into careers in engineering, consulting, product, or tech
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What This Job Offers
Career Level
Intern
Number of Employees
11-50 employees
