About The Position
As a Client Support Coordinator, you will play a key role in delivering a seamless and high-quality client experience by supporting Account Managers across Canada with a variety of administrative and client-facing activities. This role is perfect for someone who enjoys structured, detail-oriented work in an administrative environment, while also collaborating with a dynamic team and building strong relationships with clients.
Requirements
- College diploma in Office Administration or Bachelor’s degree in Business Administration
- Minimum of 2 years’ experience in an administrative or support role
- Strong proficiency in Microsoft Office (Word, Excel, Outlook)
- Comfort using new technologies and tools (including AI tools such as Copilot)
- Excellent organizational skills and ability to manage multiple priorities
- Strong attention to detail and ability to work under pressure
- Excellent communication skills in both French and English (written and spoken)
- Strong interpersonal skills and ability to build effective relationships
Nice To Haves
- Experience in a financial institution or knowledge of financing operations
Responsibilities
- Manage and prioritize work within a queue-based system, ensuring service levels are met.
- Deliver a consistent and high-quality client experience by handling requests accurately and efficiently.
- Proactively engage with clients to clarify information, resolve delays, and move requests forward.
- Maintain accurate documentation and ensure all follow-ups are completed.
- Ensure all communications align with established policies, procedures, and standards.
- Adapt to evolving processes and continuously build your knowledge.
- Ability to use judgment and make decisions in situations where guidelines require interpretation.
- Perform effectively in a deadline-driven environment while managing multiple priorities.
Benefits
- Flexible and competitive benefits
- Employee Savings and Investment Plan where BDC matches part of your voluntary contributions
- Defined Benefit Pension Plan
- $750 wellness and health care spending account
- Paid vacation each year
- Five personal days
- Sick days as necessary
- Offices are closed from December 25 to January 1
- Hybrid work model
- Opportunities for learning, training and development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
