Client Support Coordinator

Aqualis • Alexandria, IN

1d

About The Position

The Client Support Coordinator is responsible for the administration of work order process flows. This includes maintaining up to date and accurate records within external customer portals and the internal CRM system. The main responsibility of this position is to ensure accuracy and timeliness when managing active workorder items.

Requirements

• Associate’s or Bachelor’s degree, preferably related to Business Administration.
• Experience handling multiple projects at a time and executing through to completion
• Experience with frequent customer communication.
• Proficiency in Excel, Microsoft Word, Adobe, and other computer programs and portals.
• Attention to detail
• Ability to multitask and work across multiple client systems

Responsibilities

• Accurately translate client proposals from PDFs into client systems.
• Compile weekly / monthly reports from various sources into cohesive documents.
• Follow workflows to completion, while sharing information and providing updates to various stakeholders.
• Communication with customer contacts to relay relevant updates on the status of workflows
• Internal communication with Estimators and Project Managers to ensure client systems are up to date with the latest information

Benefits

• monthly cell phone allowance
• paid vacation time
• company sponsored group healthcare plan
• 401K matching
• flexibility & growth potential
• competitive annual pay raise potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree