Client Service Support Coordinator
About The Position
Lowe Rental Inc. is a globally recognized leader in rental refrigeration and catering equipment, supporting trade shows, sporting events, music festivals, retailers, and major global events. With over 40 years of experience, we are known for innovation, quality, and exceptional customer service. Our culture is built on people — developing our teams while delivering outstanding solutions to our clients worldwide. The Role We are seeking a detail-oriented, organized, and technically capable Service Coordinator to support and coordinate all service and maintenance activities across all service lines. This role is responsible for managing service requests from initial intake through completion, ensuring accuracy, urgency, and excellent customer service delivery at every stage.
Requirements
- Proven experience in service coordination, dispatch, operations support, or similar roles.
- Strong organizational skills with the ability to manage multiple priorities.
- High attention to detail and accuracy.
- Confident, professional communicator.
- Comfortable working in a fast-paced, high-pressure environment.
- Proficiency in Outlook, Excel, and CRM/service management systems.
Nice To Haves
- Experience in technical, mechanical, or equipment-based environments preferred.
Responsibilities
- Act as the primary point of contact for inbound service requests via system, phone, and email.
- Create, schedule, dispatch, and track work orders through completion.
- Communicate regularly with customers regarding dispatch status, NTEs, and service updates.
- Review and approve completed work orders prior to invoicing.
- Accurately maintain service documentation, CRM, and reporting systems.
- Coordinate with service technicians, project managers, sales teams, and service leadership.
- Build and maintain strong relationships with service providers and internal teams.
- Proactively identify service issues and drive resolution.
- Develop working knowledge of Lowe equipment to assist with troubleshooting.
- Support reporting of cost and revenue in CRM.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
