Client Service Support

Guggenheim Investments•New York City, NY

4d•Onsite

About The Position

Guggenheim Investments is seeking a Client Service Support individual to serve as the internal operations lead for a dedicated client service team, responsible for driving timely client onboarding execution and coordinating operational items across internal stakeholders and coordinate the opening and closing of client accounts, ensuring checklists are complete. This role will align daily with the Senior Client Service Executive and Junior Client Service Associate on daily operations and escalations while reporting directly to the Deputy Head of Client Service Operations. This role is based in New York City, full-time.

Requirements

Bachelor's degree or equivalent experience
2+ years of experience in operations, client support, or project coordination within financial services
Strong project coordination and workflow management skills
Proficiency in Salesforce (or other CRM), Excel, Word, PowerPoint, and Outlook
Strong attention to detail and organizational skills
Effective written and verbal communication skills
Ability to manage multiple tasks and meet deadlines

Nice To Haves

Experience with client onboarding in asset management or financial services
Familiarity with Fixed Income products or institutional asset management
Understanding of front-office and middle-office workflows

Responsibilities

Align daily with the Senior Client Service Executive Team on daily activities, account relationship management, priorities, and goals
Take instruction and direction from the Deputy Head of Client Service Operations and keep the Senior Client Service Executive up to speed on all client issues
Ensure timely communication of all required operational information for client accounts
Lead internal onboarding execution, serving as primary coordinator across all internal stakeholders
Drive onboarding workflows and ensure timely completion of all milestones
Provide expertise as an operational subject matter expert with regard to onboarding of funds and SMAs, ensuring all details are fully researched and addressed by all affected groups in the firm
Coordinate the opening and closing of client accounts on the accounting platform using the client and account utilities
Ensure folders and checklists for onboarding and offboarding are complete
Gather, organize, and track onboarding documentation and requirements
Coordinate with operations, legal, compliance, investment management, and other internal teams to execute onboarding tasks
Track onboarding progress and proactively communicate status to the Senior Client Service Executive and Junior Client Service Associate
Identify and resolve onboarding roadblocks; escalate issues as needed
Update onboarding status and milestones in Salesforce and other tracking systems
Ensure seamless handoff from onboarding to ongoing servicing
Lead internal operational items, coordinating across functional areas to address client needs
Liaise with various departments to ensure tasks are completed timely and accurately
Escalate all operational back and middle office issues to the Deputy Head of Client Service Operations
Work with Operations, Legal, Distribution, and members within the Investment Management Group among others to review and ensure scalability in existing and new processes
Provide day-to-day operational support to the Senior Client Service Executive and Junior Client Service Associate
Execute operational tasks as directed by the Senior Client Service Executive
Work closely with Junior Client Service Associate on daily operational tasks
Track and manage operational workflows to ensure timely execution
Proactively identify operational issues and drive resolution
Maintain accurate and up-to-date client information in Salesforce
Document meeting notes, client communications, and action items as directed
Prepare and format client reports, presentations, and correspondence
Ensure data accuracy and consistency across client records
Maintain organized files, records, and documentation for client accounts
Support preparation of Due Diligence Questionnaires (DDQs)
Coordinate DDQ responses across internal teams
Ensure accuracy and timely completion of due diligence requests
Assist in resolving routine client service issues and requests
Escalate matters requiring additional expertise or authority to the Senior Client Service Executive or Junior Client Service Associate
Support the team in tracking and closing out open client issues
Identify opportunities for process improvement and efficiency gains
Support implementation of process enhancements
Document workflows and standard operating procedures