Client Cite Service and Support

Toshiba Business • Austin, TX

8d • Onsite

About The Position

Act as the primary Toshiba contact for an assigned client site. Provide onsite support to assigned client, which includes coordination and communication efforts to ensure technical service and customer support requirements are met in an effective and efficient manner resulting in sustained client satisfaction. Maintain client satisfaction through the coordination of prompt resolution of client requests that may involve varying areas within Toshiba. Work on assignments routine in nature requiring some judgement. Understand implications of work and coordinate client support needs.

Requirements

• HS Diploma or GED
• Three plus years of experience providing comprehensive technical service, customer service/support, account maintenance and dispatch experience.
• Must have demonstrated ability to connect copiers and printers to customer networks, set up print drivers on workstations, setup scan to email, scan to folder and resolve related issues
• Valid Driver's License

Nice To Haves

• Demonstrated experience using CRM systems preferred but not required

Responsibilities

• Serve as Toshiba representative and point of contact located at the client site to coordinate and address customer support needs including triaging service calls, conducting Thermal Printer assessment/service, and miscellaneous customer support related issues.
• Identify problem areas and work with Toshiba management and client to resolve.
• Build and maintain long lasting client relationships.
• Coordinate the set-up, delivery, and installation of Print Systems.
• Provide Network Scan and Print Support as needed such as fixing issues with scanning/network failures and mechanical break-fix troubleshooting and repair.
• Set up warehouse assistance. May coordinate and process supply order fulfillment and make corrections as needed to ensure appropriate inventory.
• Deliver small emergency loaners / emergency toner as needed for the client.
• Administer and maintain related spreadsheets.
• Develop, maintain, and generate queries, reports, and correspondence as necessary.
• Respond to client inquiries as necessary.
• Perform other related duties as assigned.

Benefits

• Mileage Reimbursement
• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan with company contribution
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED