CLIENT SUPPORT COORDINATOR

BDC•Gatineau, QC

4d•Hybrid

About The Position

We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs. As a Client Support Coordinator, you deliver outstanding customer service to BDC clients by meeting their individual needs. You are particularly responsible for performing office activities efficiently, and you demonstrate team spirit and collaboration by providing administrative support to the members of your team. If you are looking for an organization that invests in your talent, this is your opportunity to join our committed and diverse team. The incumbent is responsible for providing high-quality client service to the BDC Financing team in resolving core issues, all relevant related documents, obtaining the necessary signatures and following up with clients. She or he also performs various administrative tasks and provides support to the team in the area.

Requirements

Bachelor degree in Business Administration, College diploma in accounting
Between 1 to 3 years experience in a similar role
The ability to analyze and interpret financial statements is considered an asset
Client service orientation and demonstrated ability to demonstrate initiative in listening, identifying sales opportunities and resolving issues
Strong organizational skills and ability to prioritize and deal with various situations at all times
Ability to work independently and meet tight deadlines
Teamwork, creativity, flexibility, collaborative spirit and desire to work as part of a team
Working knowledge of MS Office (Word, Excel, Outlook )
Excellent writing and speaking skills in French and English.

Responsibilities

Provide excellent client service to BDC clients in resolving basic client questions and inform senior levels of complex cases
Respond promptly, accurately, and professionally to existing and potential clients by ensuring compliance with policies, procedures, and practices
Prepare letters to clients and professionals according to the specific process (e.g., letter of intent, letter of offer and mandates to professionals), and/or prepare proposals/contracts for clients ensuring that the information is accurate and entered in our system, that all necessary documents are prepared, that the required conditions and forms are met, signatures are obtained, and follow-up is done
Proactively participate in the branch's marketing efforts by organizing events, campaigns, and activities, preparing marketing communications, and providing on-site logistical support
Work in a team environment with other support functions and deliver on completing all administrative tasks that are assigned to the queue system
Support account managers to help them reach business development targets
Managing stationery orders, organizing catering services, and ensuring the smooth operation of the business center.
Welcoming suppliers and technicians, as well as going to the post office.

Benefits

Flexible and competitive benefits
Employee Savings and Investment Plan where BDC matches part of your voluntary contributions
Defined Benefit Pension Plan
$750 wellness and health care spending account
paid vacation each year
five personal days
sick days as necessary
offices are closed from December 25 to January 1
A hybrid work model that truly balances work and personal life
Opportunities for learning, training and development