Client Support Coordinator II-Graveyard Shift
About The Position
Join the St. Vincent de Paul Society of San Francisco and be part of the solution to break the cycles of homelessness and domestic violence in San Francisco. St. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California’s largest homeless shelter, the Division Circle Navigation Center for chronically homeless individuals and couples and the Riley Center - Domestic Violence shelter and services for survivors. We have over 200 employees working in 4 locations. We are proud of our diversity and of our more than 150-year history of helping others in San Francisco. St. Vincent de Paul Society of San Francisco’s mission is to offer hope and service, on a direct person to person basis, working to break the cycles of homelessness and domestic violence.
Requirements
- High school degree or equivalent work experience.
- One year experience working with diverse populations in a non-profit setting.
- Excellent customer service skills.
- Good communication skills, both oral, reading and written.
- Enthusiastic about service to others.
- Experience with and the ability to work with men and women who are chronically homeless, substance users and /or mentally ill.
- Ability to maintain accurate records.
- Ability to work well under pressure and in crisis situations.
- Ability to follow rules and supervisor’s instructions.
- Demonstrated use of Vincentian values such as respect, dignity, integrity, collaboration, justice, stewardship, compassionate service, client advocacy, resourcefulness and excellence.
- Ability to maintain professional boundaries with guests, volunteers and staff.
- Commitment to the mission of St. Vincent de Paul Society of San Francisco.
- Covid vaccination and negative result on TB test required.
- Background check completed upon acceptance of job offer.
Nice To Haves
- AA degree preferred.
Responsibilities
- Work with clients to resolve problems.
- Assist with providing resource and referral information for clients.
- Assist clients with navigating the criteria for housing.
- Responsible for respectful and courteous treatment of all clients at all times.
- Monitor and control activities in the Navigation Center ensuring the safety of clients and staff.
- Screen all clients, visitors, and staff upon entry to ensure compliance with shelter operational standards.
- Log and store any restricted items that are brought in by clients, visitors, and staff at the Navigation Center.
- Perform perimeter checks of the Navigation Center while on shift and report any findings to the Supervisor on Duty.
- Assist with maintenance and cleanliness of shelter.
- Carry protective gloves at all times and use them as appropriate.
- Follow and maintain rules and regulations described in the Navigation Center’s operations manual.
- Implement and adhere to Standards of Care per City/County legislation.
- Attend monthly all-staff meetings.
- Perform other appropriate duties as assigned.
Benefits
- Kaiser HMO medical paid in full
- Voluntary dental, vision and life insurance
- 403b retirement plan with employer-paid match after one year of employment
- Employee Assistance Program
- Ten vacation and ten sick days accrued per year
- two personal floating holidays
- twelve and a half holidays offered per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
