Lead Monitor II Graveyard Shift

Volunteers of America Los Angeles•Pomona, CA

18h•Onsite

About The Position

The Lead Monitor II will arrange, coordinate, supervise, mentor, and oversee the Monitor’s efforts to provide safety for program clients, visitors and employees, and to secure the premises and Program Assets. The Lead Monitor II performs duties in a shelter or other residential setting having over 100 clients. The Lead Monitor II performs Monitor duties on behalf of program clients/participants, as well as leading and training Monitors. Driving ability preferred.

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
1 year of related experience in a mental health or substance abuse treatment setting, or other group residential program.
One year in the general security field, and/or social services / human services, and/or customer service experience.
Must successfully complete VOALA safety training within 30 days of hire.
Database familiarity

Nice To Haves

Driving ability preferred.
High School Diploma or GED
Current California driver's license and clean driving record, demonstrated Knowledge of CA driving laws.
Experience in a group residential setting is preferred.
Experience serving the homeless is preferred.
Clean driving record to be insurable by VOALA insurance

Responsibilities

Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week.
Train Monitors in program operations, safety, and security expectations and procedures.
Monitor and authorize entrance and departure of employees, participants, visitors, guest and other persons to guard against theft and maintain security of premises.
Search all participants’ person and belongings being brought into the shelter each time a participant enters.
Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc. walking the facility and making reports as needed.
Observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
Know location of fire exits, be prepared to assist participants in case of any emergency.
Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
Report all suspicious events to direct supervisor.
Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
Answer telephones and take messages for clients and staff, monitor doors and greet visitors.
Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational
Assist shelter staff during provision of services to clients/participants, including set-up for classes, meetings, meals, recreation, and other shelter events.
Transports individual program participants to and from various locations such as human service locations, work sites, and medical facilities
Assists passengers in securing wheelchairs, car seats and other mobility devices
Ensures safety of passengers, operates vehicle in safe manner at all times
Maintains trip records as well as mileage and gasoline usage records
Maintain program vehicle in good operating condition, clean vehicle and equipment after each pick-up and delivery, and takes vehicle for routine maintenance and repairs
Inputs required data to computer systems and logs
Other duties that may arise to support program goals.
Services for this position must be provided on-site.
TRAIN, SUPERVISE AND SCHEDULE MONITORS
SHELTER SECURITY.
Monitor Shelter entrance
Screen bags and persons entering shelter
Patrol premises as scheduled
SHELTER SAFETY
Monitor Clients; conduct room checks; report violations of rules
While patrolling continuously observe for safe operations/conditions, report safety concerns
ASSET PROTECTION
Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons
CLIENT/PARTICIPANT SUPPORT, including driving tasks if licensed
Other duties as required and may be subject to change
ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES.
As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.