Client Support Consultant - Dec '25/May '26 Grads

ADP • Tempe, AZ

5d • Onsite

About The Position

ADP is hiring an Associate Client Support Consultant. This role serves as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and training their users on ADP technology. The primary goal is to assist clients who have between 1-49 employees. The role requires comfort in a metrics-driven call center environment with a structured day. Strong communication skills, both verbal and written, are essential for building rapport, establishing trust, and maintaining professionalism. The position offers a career path with opportunities for growth, learning, and advancement within an inclusive and collaborative culture.

Requirements

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• Ability to work overtime hours during peak seasons.
• Military experience is also considered.

Responsibilities

• Help clients manage their business using ADP solutions, including troubleshooting and resolving payroll issues.
• Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• Continuously upgrade knowledge and skills on payroll, federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
• Adhere to a daily schedule and organize oneself to handle a high volume of inbound calls, with potential for increased phone time during peak seasons.

Benefits

• Award-winning training
• World-class service guidelines
• Career advancement opportunities
• Continued learning opportunities
• Inclusive environment with a culture of collaboration and belonging
• Best-in-class benefits start on Day 1
• Focus on mental health and well-being
• Company-paid time off for volunteering

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed