Client Service Associate - Dec '25/May '26 Grads

ADP•Maitland, FL

About The Position

ADP is hiring a Client Service Associate. This role is for recent graduates with anticipated graduation dates between December 2025 and May 2026. The position involves leveraging top-ranked training programs and world-class service guidelines to solve client challenges and fuel their business success. The ideal candidate is a customer service oriented individual who is comfortable communicating on the phone, multi-tasking, and solving problems quickly. They should be a relationship builder who wants to help others and support them. The role requires someone who can find the right answer by anticipating, looking forward, and taking action, and who has an insatiable appetite to learn, grow, question, and challenge existing practices.

Requirements

At least one year in a customer service environment.
Bachelor's Degree or equivalent in education and experience.
A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience.

Nice To Haves

Proven ability to produce positive results.
Up to one year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
Strong client relationship-building skills.
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software-related information in both a classroom and in a hands-on environment.
The ability to learn and apply basic concepts in new situations.
Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP.
Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up promptly.
Proficiency in the latest web technologies and working knowledge of various operating systems.
The ability to work in a team environment as well as work independently while making sound decisions.
Good knowledge of industry tools.
Excellent analytical and time management skills.
Excellent communication skills both verbal and written.

Responsibilities

Serve as a consultant in servicing ADP's products/technologies.
Use a breadth of expertise to help ADP's clients.
Solve client problems taking a broad perspective to identify solutions.
Work to resolve issues and provide solutions.
Build relationships with clients over the phone and leverage your knowledge of ADP's products and services to provide solutions to issues and questions and help build clients' understanding of our products' value, exceeding clients' expectations in all of your interactions.
Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.