Client Support Advocate - IntelliScript (Remote)

Milliman•Brookfield, WI

8h•Remote

About The Position

Milliman IntelliScript is a group of experts in fields ranging from actuarial science to information technology to clinical practice, developing and deploying data-driven, software-as-a-service (SaaS) products for insurance, health IT, and life sciences clients. As a business unit within Milliman, Inc., IntelliScript offers an entrepreneurial and collaborative culture of innovation, excellence, customer service, balance, and transparency. The company has shown sustained growth, providing opportunities for skill, responsibility, and career advancement. The team is described as smart, down-to-earth, and rewarding of excellence with competitive compensation and benefits. Milliman invests in skills training, career development, and offers learning and mentoring opportunities, as well as Employee Resource Groups (ERGs) to influence policy, develop leaders, and amplify employee voices. The company also encourages employees to contribute to their professions and engage in leadership roles. Milliman's commitments to people, diversity and inclusion, social impact, and sustainability are highlighted.

Requirements

Proficiency with Microsoft Word, Excel, and Outlook.
10+ years of relevant professional experience, i.e. handling help desk / ticketing responsibilities, interacting with customers to solve technical issues, etc.
Hands-on experience in SaaS or web-based applications industry.
Experience with generative AI for process and document improvement.

Nice To Haves

Bachelor’s degree
Knowledge of the insurance industry

Responsibilities

Manage and deliver first-line client support end to end: respond promptly, resolve quickly when possible, escalate complex cases appropriately, and own each case through accurate resolution.
Create and improve documentation for client support.
Look for ways to support client facing teams by expanding knowledge to increasingly complex support issues.
Assistance with client projects as time allows.
Responsibilities will expand to other tasks and projects as your experience and knowledge increases.

Benefits

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
401(k) Plan – Includes a company matching program and profit-sharing contributions
Discretionary Bonus Program – Recognizing employee contributions
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
Holidays – A minimum of 10 paid holidays per year
Family Building Benefits – Includes adoption and fertility assistance
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria
Life Insurance & AD&D – 100% of premiums covered by Milliman
Short-Term and Long-Term Disability – Fully paid by Milliman