Client Success Specialist - Enterprise Accounts

Agility PR Solutions•Toronto, ON

6d•CA$45,000 - CA$55,000•Remote

About The Position

As a Client Success Specialist (CSS), you’ll be at the heart of ensuring enterprise clients receive timely, accurate, and high-quality support. You’ll help configure client accounts, coordinate onboarding, and deliver a responsive experience that builds trust and satisfaction from day one. Working closely with our outsourced frontline support team and Client Success Relationship Managers, you’ll help resolve client issues efficiently and ensure a seamless experience throughout the client lifecycle. This role combines client communication, operational coordination, and technical problem-solving—and is ideal for someone eager to build a career in customer success within a growing SaaS organization. This position serves as an entry point into Agility’s Client Success team and provides the foundation for progression into a Client Success Relationship Manager role.

Requirements

1–2 years of experience in SaaS client support, customer success, or a related role.
Strong technical aptitude with the ability to quickly master Agility’s platform.
Excellent written and verbal communication skills, with the ability to explain complex concepts clearly.
Highly organized, able to manage multiple projects and priorities simultaneously.

Nice To Haves

Post-secondary education in Business, Communications, or related field preferred.
Knowledge of PR, media monitoring, or SaaS platforms is an asset.

Responsibilities

Configure client accounts and workflows based on requirements and industry needs.
Ensure timely, accurate responses to client queries and requests throughout the client relationship.
Maintain accurate and detailed client records, notes, and activities in Salesforce.
Collaborate with internal teams (Sales, Marketing, Engineering, Product) to address client needs and share insights.
Deliver standardized training sessions on platform modules to help clients use Agility’s tools confidently.
Provide clear, solution-focused guidance during onboarding and ongoing client interactions.
Support Client Success Relationship Managers with onboarding activities, training sessions, and ad hoc deliverables.
Assist in maintaining strong client relationships by being proactive, attentive, and reliable.
Escalate systemic problems, account risks, or major client dissatisfaction to a Client Success Relationship Manager.
Contribute to continuous improvement by communicating client feedback and recommending enhancements to workflows or tools.