Regional Director, Enterprise Client Success

Fujifilm•Remote,

1d•$140,000•Remote

About The Position

The Regional Director, Enterprise Client Success (RDECS) role manages our customer’s adoption and success utilizing the Synapse software application portfolio. This role requires an extensive background in enterprise imaging and firsthand clinical and or operational experience working in imaging departments. The RDECS will be responsible for the post implementation optimization strategy for our largest and most strategic enterprise imaging customers within a specific region. Additionally, this role requires strong executive engagement skills with demonstrated ability to effectively communicate complex technical concepts, strategy, and business outcomes to non-technical senior leaders and decision makers.

Requirements

Radiology or Cardiology technologist degree, bachelor’s degree, or equivalent work experience.
10+ years of progressive leadership experience in radiology and or cardiology business operations, informatics system clinical workflow design, working directly with and supporting physicians and users.
Subject matter expertise in radiology information system, radiology PACS, and or cardiovascular PACS and reporting.
Principle level knowledge of medical imaging and informatics industry and associated core architecture technologies.
Strong competency in software application use and workflow design, and strong software demonstration skills.
Effective communication skills and comfortable speaking/presenting and educating to large groups.
Excellent interpersonal, relationship and leadership skills; able to work cross-functionally to drive business outcomes.
Strategic mindset and takes initiative to execute the strategy.
Outstanding verbal and written communication skills, including technical documentation and marketing support.

Responsibilities

Evaluates our customers’ use of Synapse applications to ensure customers are satisfied and effectively utilize our software functionality to its fullest capabilities.
Work closely with our Synapse implementation and upgrade teams to address any post deployment concerns.
Collaborate closely with MI regional sales leadership to review the status of current customer environments and develop and if needed drive the execution of an optimization action plan utilizing the necessary MI resources from across the business.
Collaborate closely with customer users, system admins, and leadership to capture their feedback, needs and help them develop their own ongoing optimization strategies.
Establish a strong relationship with key customer stakeholders to become a valued consultative resource to guide them on current and future needs and direction.
Through optimization and relationship efforts this position would cultivate strong customer champions and references to support additional Synapse market growth.
Ensure our reference customers are routinely updated on the Synapse product roadmap.
Participate in facilitating and ensuring the success of sales activity within customer references.
This role will play a critical role in collaborating closely with our strategic customer users and ensuring their feedback on product improvements, new features and direction is communicated back to product leadership.
The RDECS will develop strategic customers to provide specific product feedback in areas of MI product management interest and evaluate new products in development. This role will help facilitate the appropriate pilot and FOK sites in collaboration with product management.
This role will participate in all Synapse customer user group activity.
This role will work closely with regional sales leadership and regional product specialist to drive the expansion of Synapse products within their client sites.
Support major trade shows, and contribute to industry panels, blogs, and publications.
Work closely to develop customer thought leadership and Synapse product support in each market segment, i.e., Academic, Pediatric, Mammography and Outpatient.
Sponsor and guide creation of customer-facing and internal clinical marketing documentation.
Support major trade shows, and contribute to industry panels, blogs, and publications.
Support organizational transition and the near elimination of private data centers.
Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.