Client Success Representative

CPI Card Group•Fort Wayne, IN

3d•Onsite

About The Position

The Client Services Representative is accountable for providing effective customer service administrative support for the Client Services team to ensure the production and timely delivery of customer jobs according to customer specifications and Company quality and service objectives.

Requirements

High school diploma or general education degree (GED) and minimum 1-3 years of experience in an administrative role in customer service, sales or sales support environment
Strong verbal and written communication skills including ability to effectively read, write and speak English and ability to write reports, business correspondence and procedures
Demonstrated advanced knowledge and use of MS Office tools (Word, Excel, PowerPoint), ERP systems and accessing and using the Internet as tool and for research
Demonstrated ability to interact and collaborate effectively with others in a diverse environment and to build and maintain positive, professional relationships internally and externally in person and by phone, email, regular mail, fax or internet.
Ability to add, subtract multiply and divide in all units of measure, using whole numbers, common fractions, decimals including ability to compute rate, ratio and percent
Demonstrated strong customer orientation, including good listening, facilitating and problem solving skills
Demonstrated strong organizational and process-oriented skills including ability to handle multiple projects and details simultaneously and accurately, including good decision making and troubleshooting skills
Must be security oriented
Must be reliable through good attendance, punctuality and cooperation.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time

Responsibilities

Provides administrative support to Client Services Manager, Senior Client Services Specialists, Client Service Specialists, Client Services Representatives and Production Graphics Specialists ensuring quality and timely customer service is provided and service objectives attained
Responsible for reviewing for accuracy and processing daily customer and association proof submissions and approvals, including monitoring approvals for quick resolution.
Assists team in proofing customer jobs and job tickets to ensure accuracy of data flowing in and out of department
Creates and maintains department files and distributes department mail
Creates and distributes customer reports, using available tools and ensuring accuracy of information
Ensures customer sample process is completed as needed.
Provides timely feedback to team regarding service failures or customer concerns
Complies with and maintains all requirements of Quality Management System Program for all areas of responsibility, including all ISO requirements
Maintains a clean and safe work area and follows all safety requirements
Follows all company procedures and rules
Follows all industry mandated security procedures and process requirements
Conducts self in a respectful and professional manner with a focus on teamwork, quality and timeliness at all times.