Client Success Representative

Headquarters Careers At Servpro Industries • Gallatin, TN

2d • Remote

About The Position

The Client Success Representative provides administrative and operational support for Tier 2 insurance and commercial accounts within the National Accounts Division. This role serves as a primary point of contact for routine program inquiries, documentation requests, and process guidance, ensuring accurate, timely, and consistent communication. The Client Success Representative supports the execution of national and commercial programs by maintaining program documentation, coordinating communications, and resolving standard issues independently, while escalating more complex or high-risk matters in accordance with established guidelines.

Requirements

• 1-3+ years of experience in program coordination, account support, or administrative roles
• Strong written communication skills with the ability to draft clear, professional content
• Strong working knowledge of MS Office Suite, especially Power Point
• Exceptional attention to detail and organization
• Ability to manage multiple priorities and adapt as business needs evolve
• Comfort working independently while knowing when to escalate issues
• Experience supporting National, Commercial, or B2B accounts
• Familiarity with program documentation, web content management, or internal communications
• Exposure to customer success or service operations environments
• Highschool diploma or GED required

Nice To Haves

• Candidates residing in select states, including AL, AK, AZ, AR, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, MT, NE, NH, NM, NC, ND, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, and WY

Responsibilities

• Serve as the first point of contact for Tier 2 insurance accounts and commercial accounts.
• Respond to routine inquiries related to program requirements, participation, documentation, and process.
• Resolve administrative and operational questions independently using established guidelines.
• Triage and escalate strategic, performance related, or high risk issues to the assigned Client Success Specialist.
• Maintain accurate franchise participation lists and distribution groups.
• Update SERVPRO.net pages and program documentation.
• Prepare materials for Quarterly Business Reviews, Monthly Business Reviews, and, including data pulls.
• Support onboarding coordination and administrative readiness for new and expanding programs.
• Assist with reporting compilation as needed.
• Identify recurring questions or gaps in program understanding and recommend documentation or communication updates.
• Contribute to knowledge base content and process improvements.

Benefits

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED