Client Success Representative

Showpass•Medicine Hat, AB

2d•Onsite

About The Position

At Showpass, we’re reigniting the joy of live experiences. We’re Canada’s fastest-growing event ticketing and live experience platform, powering everything from concerts and festivals to comedy shows, attractions, nightlife, and community events. We help event organizers grow their businesses, bring new creators into the live events space, and build technology that performs in real-world, high-pressure environments where reliability matters. We’re proud to be recognized as: Canada’s Most Admired™ Corporate Cultures (2024 & 2025), CanadianSME Fastest Growing Company (2024), Deloitte Technology Fast 50 (#20, 2024). The Role: Client Success Representative (CSR) Application Deadline: Friday, May 29 at 9:00 am MDT. Location: Calgary, AB Role Overview: This role is a dedicated support partner to our Client Success Managers (CSMs). To start, each CSR will likely support ~3 CSMs. The CSR will work directly with the clients within those CSMs’ portfolios, acting as an extension of the CSM to support day-to-day needs, execution, and overall client experience.

Requirements

Experience in a customer/client-facing role is required
Comfortable working with spreadsheets and client data, with strong attention to detail and data accuracy
Strong communication skills with a high degree of professionalism and polish
Highly organized with strong attention to detail
Comfortable managing multiple priorities across different stakeholders
Naturally relationship-oriented; builds trust easily and authentically
Genuinely enjoys working with clients and helping solve problems
Curious and proactive, always looking for better, faster, smarter ways to work
Technically savvy and excited about AI, automation, and new tools
Comfortable with ambiguity and learning on the fly
Positive attitude with a team mentality
Must be confident, personable, and adaptable when working on-site with clients
Quick thinker who can problem-solve in real time

Nice To Haves

Post secondary education is an asset
Experience working for a technology company in a B2B2C industry and/or an events company is an asset

Responsibilities

Act as an additional point of contact for client questions, requests, and support needs
Build strong, trust-based relationships with clients through responsiveness, professionalism, and genuine care
Maintain a high level of polish in communication (written and verbal)
Partner closely with CSMs to ensure a seamless client experience
Participate in rotating on-call schedule as required
Assist with event setup and builds within the product
Create and maintain client reports
Help identify trends, insights, and opportunities across client activity
Support general account execution and follow-ups
Work with internal teams to build automations, agents, and workflows that improve both client and internal efficiency
Leverage AI tools to streamline processes and enhance output
Continuously look for smarter, more scalable ways of working
Be curious and hands-on with new tools (especially in the “build your own app / automation” space)
Provide on-site support for client events (including evenings and weekends as needed)
Travel may be required across Canada and the US
Be willing to jump in wherever needed during events (e.g., ticket scanning, troubleshooting, answering customer questions)
Stay calm under pressure and represent the company well in-person
Bring energy, adaptability, and a “roll up your sleeves” attitude