Client Success Partner - Guided products

Gartner

6d • Hybrid

About The Position

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

Requirements

• 2+ years relevant professional and/or internship experience
• Proven track record of success fueled by a passion for delighting clients
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills
• A proactive, highly organized professional who thrives in a fast-paced environment and embraces essential administrative tasks as a core driver of client success.
• Ability to use English at a business or fluent level (speaking, reading & writing

Nice To Haves

• Bachelor’s or Master’s degree preferred

Responsibilities

• Proactive Client Engagement: Drive monthly touchpoints, support onboarding and renewals, and proactively deliver relevant research tailored to clients' key technology challenges.
• Operational Excellence: Manage essential administrative and operational details with high energy, ensuring critically timed status updates and a habit of proactive overcommunication.
• Partnering with senior Gartner team members to identify your C-level client’s key initiatives and providing solutions to ensure your clients receive value
• Proactively driving monthly client engagement to ensure your clients receive value for their Gartner service
• Partnering with senior Gartner team members to conduct quarterly review calls with your client base
• Proactively sending relevant research and information to your clients based on their key technology related business initiatives and challenges
• Supporting the on-boarding of new clients and renewal of existing clients
• Ensuring client satisfaction, retention, operational efficiency and quality
• Collaborating with others to overcome challenges whilst working in a fast paced dynamic environment

Benefits

• world-class benefits
• highly competitive compensation
• disproportionate rewards for top performers
• flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level