Client Success Partner - Payroll Operations

Ahola•Brecksville, OH

About The Position

The Client Success Partner is a member of the Operations Team and is responsible for timely and accurate processing of payrolls for clients. The Client Success Partner will serve as the single point of contact for the partners of Ahola and will resolve specific issues pertaining to processing client payrolls in a timely manner meeting or exceeding departmental procedures and service level agreements.

Requirements

Associate Degree preferred, or four (4) years' experience in a hands-on payroll processing role; or 2 years' experience with an active FPC or CPP.
Minimum 2 years of experience hands on payroll processing experience
Processing of multi-state and multi city payroll preferred.
FPC/CPP preferred.
Service Center/Bureau experience preferred.
Excellent Outlook, Word and PowerPoint skills.
Basic to intermediate knowledge in Excel with import/export experience
Import and export experience of txt or .csv files
Excellent level communication in both verbal and written formats with peers, customers, internal and external.
Ability to interact and communicate effectively and positively with all levels of Management.
Ability to organize and prioritize multiple tasks/projects, work in a fast-paced environment and meet deadlines.
Handles constructive criticism and works under the direction of others in a goal-based management system.
Intermediate working knowledge of payroll and payroll best practices.
Ability to work independently and collaboratively as a team member.
Ability to be innovative and think ahead of the curve; be original with thoughts and ideas.
Ability to be resourceful when faced with challenges and think outside the box.
Ability to persevere; be positive during difficult or challenging situations.

Nice To Haves

Processing of multi-state and multi city payroll preferred.
FPC/CPP preferred.
Service Center/Bureau experience preferred.

Responsibilities

Processes payroll for multiple clients and multiple pay cycles in accordance with departmental procedures and service level agreements with excellent attention to detail.
Ensure accurate set up of earnings, deductions and taxes.
Accurately setup/sequence garnishment orders to ensure compliance with federal and state garnishment laws.
Manage workflow to ensure all payroll/transactions/other work is completed in an accurate and timely manner.
Processes special pay requests and data entry changes as needed on behalf of client for their employees; such as, but not limited to, salary changes, additional pay, (i.e., bonus), deductions.
Handle basic fringe benefits and third-party entries.
Handle basic level labor and allocation payrolls.
Possess a basic understanding of accrual and retirement setups.
Process a variety of payroll accounts (including basic labor/union/multi-product, etc.)
Process basic voids, corrections and current quarter adjustments.
Perform basic problem-solving analysis and provide resolution.
Provide support for other Ahola products.
Handle basic project work.
Respond to and assists clients with payroll related inquiries in a timely manner.
Assist team members as needed in consideration of planned and unplanned time off.
Meet or exceed service levels.
Attend company provided training sessions.
Participate in continual client improvement efforts.
Import basic data import files and handle basic troubleshooting for the same.
Perform duties and responsibilities in a professional and courteous manner in order to promote teamwork, a positive work environment, and to achieve team-related, company-initiated goals and projects.
Adhere to company security guidelines to maintain confidentiality by confirming the identity of each caller/contact.