Client Success Partner

Fooda•Atlanta, GA

1d•$60,000 - $70,000•Hybrid

About The Position

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly. Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day. As an Client Success Partner, you will oversee Fooda’s restaurant network & client partnerships in the Flex market. Your role will be pivotal in ensuring that Fooda’s restaurant partners are high-quality, reliable, and go above and beyond to service our clients and their employees.

Requirements

4–6 years of experience in account management, client operations, or multi-location support — ideally in a service, hospitality, or tech-enabled environment
Organized and care about getting the details right. Type-A personality is a plus!
Strong communication skills and comfortable giving direction.
Optimistic in the face of problems and capable of finding solutions.
Savvy with technology and comfortable in a fast-paced startup.
Must be authorized to work in the United States on a full-time basis.

Nice To Haves

Experience working with restauranteurs preferred, but not necessary.

Responsibilities

Serve as the primary point of contact for Fooda’s Popup and catering restaurant network in the Flex market.
On-board, train, and launch new restaurants.
Assist in managing daily operations, addressing on-site issues, coordinating menu updates, and resolving billing questions.
Ensure restaurant partners consistently meet Fooda’s expectations and adhere to standard operating procedures
Cultivate and maintain strong relationships with each restaurant partner
Engage in regular local travel to visit our restaurant partners and client sites.
Provide performance insights to your team and contribute to determining optimal schedules for our clients.
Serve as the primary day-to-day client contact, ensuring proactive communication, issue resolution, and high satisfaction.
Lead the planning and execution of Client Business Reviews