Client Success Partner

Upper Crust Food Service • Las Vegas, NV

2d • Remote

About The Position

This position is responsible for communication and coordination between customers, operations and sales, with a focus on improving the customer experience, renewing annual food service agreements, and preserving Upper Crust Food Service reputation as the leader in the Greek House food service industry.

Requirements

• Communicate proactively, clearly, effectively and professionally, both written and verbal.
• Build lasting relationships and deliver exceptional customer service
• Detail-oriented with the ability to multitask and stay focused in a fast-paced work environment
• Recognize and escalate urgent issues to the appropriate UCFS department.
• Multitask while maintaining sharp attention to detail
• Improve business practices through process and procedure
• Work productively in a remote office setting with minimal oversight on day-to-day operations.
• Solve problems by thinking critically and utilizing UCFS resources to make the best business decisions possible.
• Strong analytical and problem solving skills
• Excellent organizational skills and attention to detail
• Database management using Customer Relationship Management (CRM) software
• Excellent interpersonal skills
• Email, Microsoft Suite, Google Workplace, Zoom, Excel, Calendar
• Database management

Nice To Haves

• College level mathematics and algebra preferred
• 2 years of outside sales experience is preferred
• Food Service experience is a plus in understanding client needs
• Associate’s Degree, with a bachelor’s degree preferred

Responsibilities

• Own and drive the Customer Experience process to preserve and enhance customer contracts, relationships, and experience
• Offer feedback and suggestions on how to enhance the Customer Experience
• Actively engage with key customer decision-makers to identify customer needs and uncover roadblocks to ensure commitments to customer satisfaction are met (Phone, Zoom, Email, text)
• Coordinate with other departments, including Sales, Operations, HR and Finance to solve customer concerns.
• Maintain and report an accurate forecast of renewals within the assigned territory
• Negotiate and execute renewal contracts that align with customers needs and UCFS financial requirements
• Identify upsell opportunities to maximize customer growth
• Work with sales and operations staff to retain at-risk customers
• Analyze agreements and calculate new billing rates for number or service changes
• Assist where needed in the coordination of Special Events, Pre Semester Service and Summer Camps
• Retain and renew annual client contracts, while meeting account retention goals
• Attend trade shows, conventions and conferences when necessary.

Benefits

• Upper Crust Food Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree