Client Success Manager

Procare HR • Minnetonka, MN

25d • $85,000 - $100,000 • Remote

About The Position

Procare HR is hiring a Client Success Manager to serve as the primary point of contact for clients receiving its HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. The role manages client accounts, data, and services, and helps clients maximize their HRIS systems—especially UKG Ready—to streamline HR operations. It is a fully remote opportunity with occasional travel requirements.

Requirements

• Bachelor’s degree in Business Administration, Human Resources, or a related field.
• At least 3 years of experience in client or account management.
• At least 3 years of HR-related experience, such as payroll, benefits, or HRIS.
• Experience working with senior living providers is strongly preferred; 2 or more years is specified.
• Proven UKG Ready configuration and optimization experience is preferred.
• CRM experience; Salesforce is preferred.
• Prior experience in PEO or HR Shared Services is preferred.

Nice To Haves

• At least 2 years of experience working with senior living providers.
• UKG Ready configuration and optimization experience.
• Salesforce experience.
• Prior experience in PEO or HR Shared Services.

Responsibilities

• Lead client relationships from onboarding through optimization.
• Manage client accounts, data, and services, and ensure clients have the support they need.
• Help clients maximize HRIS systems, especially UKG Ready, and streamline HR operations.
• Troubleshoot HRIS, payroll, and compliance issues unique to senior living.
• Collaborate internally to improve service and client outcomes.
• Partner with clients to ensure satisfaction and long-term retention.

Benefits

• Health insurance with company-paid premiums for employee-only coverage.
• FSA and HSA options.
• Company-paid dental insurance for employee-only coverage.
• Company-paid life insurance.
• Company-paid short- and long-term disability insurance.
• 401(k) plan with company match and safe harbor contribution.
• Paid time off.
• Additional ancillary benefits, including vision, critical illness, voluntary life/AD&D, and accident coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level