Client Success Manager

Abbott • Overland Park, KS

19d • Onsite

About The Position

Abbott is hiring a Client Success Manager for its Toxicology division, based in Overland Park, Kansas. This onsite role supports strategic national accounts by strengthening customer relationships and driving client retention, product adoption, and business growth. The Client Success Manager serves as a trusted customer advisor, providing strategic support, training, and data-driven insights, and coordinates with internal teams to address customer needs.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least 3 years of experience in account management, customer success, client services, or customer relationship management.
• Experience managing customer relationships through phone, email, virtual, and in-person channels.
• Experience analyzing business or customer data and presenting findings to stakeholders.
• Ability to travel; the description states up to 30% in the required qualifications and 15% in the travel details.
• Ability to support occasional early morning or evening business needs.

Nice To Haves

• Experience in occupational health, toxicology, drug testing, healthcare diagnostics, or a related industry.
• Experience managing large national or strategic customer accounts.
• Knowledge of Abbott eScreen products and software applications.
• Experience using CRM platforms and Microsoft Office applications, including Excel.
• Experience delivering customer training and onboarding programs.
• Experience managing customer escalations and partnering across multiple business functions to resolve issues.

Responsibilities

• Manage relationships with strategic national accounts to drive customer satisfaction, retention, and revenue growth.
• Serve as the primary point of contact for client issues and coordinate solutions across operations, sales, finance, and support teams.
• Analyze account performance and utilization data to identify trends, opportunities, and recommendations for improvement.
• Deliver customer training programs to support adoption and ongoing use of eScreen products and services.
• Partner with the sales team to expand existing business and increase utilization across assigned accounts.
• Review account activity and business performance and provide customers with insights and recommendations.
• Support resolution of billing and payment inquiries with internal stakeholders.
• Maintain accurate account documentation and activity tracking in CRM and reporting systems.
• Travel to customer locations as needed to strengthen relationships and support business objectives.

Benefits

• Career development opportunities with an international company.
• Eligible employees can qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, described as an affordable and convenient path to a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level