Client Success Manager

Gartner•Irving, TX

22d•Hybrid

About The Position

The Client Success team follows a Client for Life philosophy, ensuring Gartner clients receive value that exceeds their investment. The Client Success Manager understands clients’ business priorities and challenges, recommends effective ways to support their decisions, onboards clients, demonstrates the value of Gartner services, and encourages engagement with products used by large client teams. The role manages client relationships across a range of functions and seniority levels, helping clients use their Gartner subscriptions successfully and supporting satisfaction, retention, and growth. It involves introducing Gartner services to new clients, facilitating engagements, coordinating with internal partners, and reviewing client book-of-business performance and engagement metrics. Gartner describes its work as providing leaders with actionable, objective business and technology insights. The company has approximately 20,000 associates supporting more than 13,000 client enterprises in around 90 countries and territories. The position is offered in a hybrid work environment, with flexibility to work virtually when productive and to meet with colleagues in person. Gartner also highlights its work and expertise in helping organizations navigate AI.

Requirements

At least 3 years of relevant professional and/or internship experience.
A proven track record of success and a passion for delighting clients.
Strong communication, collaboration, prioritization, critical-thinking, and influencing skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Build, develop, and manage relationships with clients ranging from senior C-level executives to more junior professionals in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales.
Help clients successfully use their Gartner subscriptions to support customer satisfaction, retention, and growth.
Introduce Gartner services and capabilities to new clients and communicate their value to decision-makers.
Facilitate client calls and engagements to identify client priorities and recommend actions that deliver high value and return on investment on Gartner memberships.
Collaborate with internal Gartner partners to overcome obstacles and maximize the value delivered to clients.
Regularly review the client book of business, including performance and key client engagement metrics.

Benefits

Competitive salary and highly competitive compensation.
Generous paid time off.
Charity match program.
Medical, dental, and vision plans.
Parental leave.
Employee Assistance Program (EAP).
401(k) matching, including a match of up to $7,200 per year.
Opportunity to purchase company stock at a discount.
Professional development and growth opportunities.
Annual bonus plan based on company and individual performance or a role-based, uncapped sales incentive plan, depending on the opportunity.