Client Success Manager — Corporate Travel

Blackbird Recruiting•Brooklyn, NY

19d•Hybrid

About The Position

An established corporate travel management company based in Brooklyn is seeking a Client Success Manager to own relationships with its existing book of business. This is not a sales role focused on prospecting; the manager is responsible for retaining and growing existing client relationships and ensuring clients value working with the company. The position follows a hybrid schedule of three days in the office and two days remote, and offers a base salary of $70,000–$90,000 plus a performance-based bonus.

Requirements

2–5+ years in client success, account management, or a related client-facing role.
Experience in the travel industry; corporate travel is strongly preferred.
Proficiency with travel systems and reporting/data analytics tools.
Comfort presenting to executives and senior leadership.
Strong written and verbal communication skills, including in-person communication.

Nice To Haves

Familiarity with GDS platforms such as Sabre, Amadeus, or Travelport.
Experience with CRM or business intelligence tools.
Background managing mid-to-large corporate accounts.

Responsibilities

Serve as the primary point of contact for a portfolio of corporate travel clients.
Build relationships with key stakeholders, including C-suite and executive contacts.
Monitor account health, usage, and travel data to proactively surface insights and opportunities.
Prepare and present regular performance reports and QBRs to client leadership.
Identify ways to optimize clients’ travel programs and drive measurable cost savings.
Collaborate with internal teams to resolve issues quickly and ensure seamless service delivery.
Track KPIs and use reporting tools to measure client satisfaction and account performance.
Retain and grow existing client relationships.