Client Success Manager

Gartner • Irving, TX

19d • Hybrid

About The Position

The Client Success team follows a “Client for Life” philosophy. In this role, you ensure Gartner clients receive value exceeding their investment by understanding and surfacing their business priorities, breaking down challenges, and identifying effective ways to support their decisions. The role includes onboarding clients, demonstrating the value of Gartner services, and stimulating engagement with products used by large client teams.

You will build and manage client relationships across seniority levels and business functions, helping clients succeed with their Gartner subscriptions and supporting satisfaction, retention, and growth. You will introduce Gartner services and capabilities, facilitate engagements to identify client priorities and recommend actions that deliver value, collaborate with internal partners, and review client business performance and engagement metrics.

Gartner describes its work culture as collaborative, inclusive, and team-oriented, with professional development and growth opportunities. The role is in a hybrid work environment, with flexibility to work virtually when productive and opportunities to work with colleagues in person.

Requirements

• 3+ years of relevant professional and/or internship experience.
• A proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Build, develop, and manage relationships with clients ranging from senior C-level executives to more junior professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales.
• Help clients successfully use their Gartner subscriptions to support customer satisfaction, retention, and growth.
• Introduce Gartner services and capabilities to new clients and communicate their value to decision makers.
• Facilitate client calls and engagements to surface priorities and recommend an action program that drives value and return on investment from Gartner memberships.
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value delivered to clients.
• Conduct regular reviews of the client book of business, including performance and key client engagement metrics.
• Onboard clients, demonstrate the value of Gartner services, and stimulate engagement with products used by large client teams.

Benefits

• Competitive salary
• Generous paid time off
• Charity match program
• Medical, dental, and vision plans
• Parental leave
• Employee Assistance Program (EAP)
• 401(k) matching
• Company stock purchase at a discount
• Annual bonus plan based on company and individual performance or a role-based, uncapped sales incentive plan, as applicable
• Professional development and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed