Client Success Manager (Client Management III) - REMOTE

Net Health•Pittsburgh, PA

10h•$64,031 - $80,039•Remote

About The Position

About Net Health Belong. Thrive. Make a Difference. Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you. A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home! As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives. World-Class Benefits That Reflect Our World-Class Culture. Click Here to Learn More!: #WorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment #EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeave JOB OVERVIEW The Client Management III role focuses on supporting Net Health customers in achieving their business outcomes through our products and services. In this mid-senior position, the Customer Success Manager builds strong relationships with designated clients, develops a solid understanding of their needs, and provides guidance on adoption, usage, and optimization of Net Health’s solutions. Success in this role is defined by client satisfaction, retention, and incremental growth, with collaboration across internal teams to support project goals and issue resolution. The role interacts regularly with Sales, Services, Support, and Product teams but does not carry direct supervisory responsibilities or lead enterprise client strategy.

Requirements

Bachelor’s Degree or equivalent experience
5+ years of client-facing experience in healthcare, SaaS, or related industries
Experience supporting C-Level and mid-market clients preferred
Familiarity with managing multiple concurrent accounts/projects
Strong communication and collaboration skills
Proactive and solutions-oriented mindset
Solid organizational, time management, and problem-solving skills
Exposure to project coordination or strategic customer engagement frameworks
Ability to travel up to 30%, as needed
Microsoft Office Suite
CRM systems such as Salesforce or NetSuite
Collaboration platforms (e.g., Teams, Zoom)

Nice To Haves

Experience supporting C-Level and mid-market clients preferred

Responsibilities

Cultivate and maintain relationships with assigned customers, focusing on satisfaction, product utilization, and retention
Assist in articulating client ROI and adoption insights during customer lifecycle milestones
Collaborate to support product onboarding and workflow optimization
Monitor usage data and provide consultative recommendations for improvement
Facilitate regular customer check-ins, strategic reviews, and alignment touchpoints
Identify potential expansion opportunities and partner with Sales on qualification
Serve as a liaison between clients and internal teams to ensure timely issue resolution
Encourage client participation in webinars, feedback forums, and community engagement
Maintain current knowledge of assigned clients' business goals and align Net Health solutions accordingly
Participate in internal reviews to share client progress and strategic needs
Support compliance monitoring across licenses and service agreements