Client Success Manager

The New York Times • New York, NY

12d • $44 - $47 • Hybrid

About The Position

The New York Times Advertising team is seeking a Client Success Manager to oversee customer success and retention for important advertising clients through daily account management. The role supports the development of new and existing client partnerships, including the RFP process, and applies the company’s print and digital advertising products to clients’ needs and campaign goals.

This internal and client-facing position develops relationships with advertising agencies and clients, serving as their primary contact and helping maintain positive engagement with The New York Times and its products. The Client Success Manager works closely with Sales, Sales Operations, and other interdisciplinary teams to build and implement client deals, manage feedback, coordinate campaign execution, and ensure effective communication and timely delivery. The role is hybrid and based at the New York headquarters, with an expectation of being in the office three days per week. It reports to the Executive Director, Sales Operations.

Requirements

• Bachelor's degree.
• At least 2 years of digital or print advertising/media experience.
• Proficiency with Google Docs, PowerPoint, Excel, and Salesforce.
• Experience managing multiple deadlines and priorities at once.

Nice To Haves

• Digital media experience or experience in a digital product organization.
• Experience with team communication tools such as Slack.

Responsibilities

• Operationally support a key set of accounts throughout the full business life cycle.
• Lead client contact and coordination with top-tier clients to provide high-touch service.
• Facilitate the sales process from pre-sale through post-sale.
• Assist the Sales Director with renewals and manage campaigns throughout their life cycle.
• Collaborate across interdisciplinary teams to ensure timely creation and delivery of work to clients.
• Lead pre- and post-campaign workflows for digital and print advertising, coordinating with Research, Ad Ops, Sales Development, Ad Products, and the Content Studio.
• Own client communications, create and maintain contact and status reports, and share feedback with clients and internal teams.
• Lead non-pitch meetings to update clients on performance and address campaign issues promptly.
• Track and monitor account business, including financials and account progress, internally and with clients.
• Assist Sales with pipeline accuracy for key accounts in Salesforce.
• Oversee pre-launch campaign execution by communicating client expectations, direction, and decisions to internal teams.
• Participate in strategic and creative brainstorming sessions as needed and take an active interest in business development.
• Help optimize workflows, best practices, and processes in partnership with the Executive Director, Sales Operations.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Flexible Spending Accounts (F.S.A.s)
• Company-matching 401(k) plan
• Employee stock purchase plan
• Paid vacation
• Paid sick days
• Paid parental leave
• Tuition reimbursement
• Professional development programs
• Potential annual bonus and restricted stock, depending on role

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level