Client Success Manager
About The Position
EnergyHub empowers utilities and their customers to create a clean, distributed energy future. Its Client Success team launches and operates programs that help utilities address grid challenges by engaging customers with connected devices. The Client Success Manager owns client relationships end-to-end, supporting program launches, maintaining strong relationships, and partnering with clients and internal Sales, Product, Engineering, and Marketing teams to maintain account health. This is a highly visible, client-facing role for someone who enjoys working with clients and software products, solving complex challenges, and learning about energy distribution systems. The role requires communicating data-driven messages to different audiences, building relationships, focusing on client needs, and consistently achieving results.
Requirements
- At least 3–5 years of professional experience in technology services or customer success.
- A BS or BA degree.
- Excellent communication skills and the ability to explain complex and technical topics in an engaging, succinct manner.
- Demonstrated success working directly with clients.
- Project management experience, including multitasking, meeting deadlines, and assessing risks and dependencies.
- Analytical, creative, and curious approach, with confidence working with numbers and spreadsheets.
- Ability to build trust and strong client and partner relationships.
- Sound business judgment.
- Experience working with a team in a cross-functional environment.
- Experience managing multiple high-priority projects.
Nice To Haves
- Experience in renewable energy, utilities, grid services, or adjacent cleantech/greentech industries.
- Experience in SaaS or enterprise software-related fields.
- Familiarity with EVs, batteries, connected devices, IoT, or building automation.
- Familiarity with Virtual Power Plant (VPP) programs and initiatives.
- Certifications in energy management, project management, or program management.
Responsibilities
- Manage multifaceted programs involving device partners, clients, and internal teams, ensuring smooth day-to-day operations and keeping client goals and needs central.
- Manage internal and client expectations, prioritize program tasks using business judgment, and balance internal objectives with client goals.
- Understand and advance clients’ objectives and growth targets, and guide them through decisions about program design.
- Partner with Sales to support successful client renewals and account expansions.
- Resolve difficult situations and operational challenges through creative problem-solving.
- Analyze and present results, facilitate meetings, and communicate nuanced technical and data-driven messages to clients.
- Communicate frequently with clients, device partners, and other stakeholders to support efficient implementation, review needs, and provide timely solutions and recommendations.
- Develop knowledge of demand management, Distributed Energy Resources, and program success drivers.
- Build expertise in EnergyHub’s products, services, and functionality to communicate capabilities, shape program design, and train client program teams.
Benefits
- 100% paid medical coverage for employees.
- 401(k) with employer match.
- Casual work environment.
- Flexibility to set your own schedule.
- Fully stocked fridge and pantry.
- Free Citi Bike membership.
- Secure bike rack.
- Gym subsidy.
- Paid parental leave.
- Education assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
