Client Success Manager

Zeta Global•New York, NY

17d•$75,000 - $85,000•Hybrid

About The Position

Zeta Global is seeking a results-driven Client Success Manager to act as a strategic partner to clients and contribute to revenue growth. The role owns a portfolio of clients and serves as their primary point of contact throughout campaign execution. The Client Success Manager collaborates with Sales, Operations, Analytics, and Product to launch campaigns, monitor performance, and align campaign activity with client attribution models and business objectives. The position involves reviewing performance data, leading client performance reviews, and identifying optimizations. The Client Success Manager also develops client growth plans and tailored expansion opportunities, supports upsells and renewals, and partners with Sales on long-term account growth strategies. This is a hybrid position based out of New York City.

Requirements

2–3 years of experience in digital advertising, media, marketing, or client services; ideally in an ad tech, agency, or publisher environment.
Strong client management and communication skills, with confidence leading data-driven conversations.
Organized and detail-oriented, with the ability to manage multiple projects and deadlines in a fast-paced setting.
Comfort working cross-functionally with technical and non-technical teams.
Strong analytical mindset, working knowledge of Excel, and comfort interpreting performance data.
Self-starter with a collaborative attitude and eagerness to learn and contribute.
Willingness to travel as needed.

Nice To Haves

Experience with campaign management tools, ad platforms (DSP/SSP), or reporting systems.

Responsibilities

Own and maintain account relationships, supporting client success through upsells, cross-sells, renewals, and overall account growth.
Partner with Sales to launch, manage, and scale new accounts, supporting long-term growth and performance optimization.
Serve as the main point of contact for client communications, campaign execution, and strategic recommendations.
Develop and manage client growth plans outlining milestones, testing initiatives, and expansion opportunities; understand client reporting and attribution methods.
Use knowledge of Zeta offerings, client goals, industry trends, and best practices to recommend performance improvements, creative enhancements, and revenue growth strategies.
Identify and execute growth opportunities through strategic plans tailored to each customer and designed to exceed quarterly and annual goals.
Oversee campaign execution, including creative build-outs, asset setup, timeline management, audience targeting, and campaign documentation.
Understand partner KPIs and goals and proactively recommend optimizations to maximize performance.
Lead and attend client meetings, including weekly status updates, kickoff calls, and Quarterly Business Reviews; document and follow through on action items and strategic next steps.
Build knowledge of Zeta’s offerings, tools, and industry best practices to support client needs.
Maintain clear documentation of account processes, timelines, and deliverables.