Client Success Manager - Talent Solutions

Doximity

6d • Hybrid

About The Position

Doximity is seeking a results-oriented Client Success Manager to build strong, trusted partnerships across our Talent Solutions portfolio. This role manages a blended book of business spanning Doximity Talent Finder Core and Talent Finder Pro — our premium, white-glove recruitment service — and is responsible for the full client lifecycle from kickoff through renewal, while partnering with Sales to grow existing business.

Requirements

• 1–3 years of experience in healthcare recruiting, client-facing healthcare consulting, or a client success / account management role — preferably within the healthcare industry
• Track record of delivering results and meeting retention or sales targets
• Experience working independently and maintaining personal accountability for a portfolio of client accounts
• Comfortable presenting to large remote and in-person audiences, including executive stakeholders
• Highly organized with the ability to manage large volumes of information across multiple clients, projects, and regions

Nice To Haves

• Experience using Doximity Talent Finder is a plus

Responsibilities

• Strategize and build relationships with clients while optimizing their success using Doximity Talent Finder
• Develop trusted, consultative partnerships ensuring clients are effectively trained, consistently engaged, and aligned to their defined recruitment objectives and strategy
• Proactively monitor trends in product adoption and utilization, identifying at-risk clients and collaborating across internal teams to address those risks
• Create and present executive business reviews quarterly (or as needed), analyzing performance results and developing actionable strategies for improvement
• Strategically partner with Sales to position for upsell and renewal opportunities
• Manage timelines for all assigned clients and provide regular status updates to Talent Finder leadership, including high-risk and high-upsell-potential accounts
• Deliver an elevated, high-touch service experience for TF Pro clients, acting as a strategic recruitment partner across their physician sourcing efforts
• Manage day-to-day recruitment workflows on behalf of Pro clients, including maintaining job descriptions, running candidate searches, building and saving target lists, crafting outreach messaging, and — following client approval — posting jobs and deploying DocMail campaigns
• Provide proactive, consultative guidance tailored to complex or high-volume recruitment needs, ensuring Pro clients realize the full value of their premium investment

Benefits

• Medical, dental, and vision coverage for you and your family
• 401k with employer matching program
• Employee stock purchase plan
• Parental leave
• Life, AD&D, and Disability
• Generous time off, holidays, and wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed