Client Success Manager
About The Position
Right at Home is seeking an experienced Client Success Manager to oversee the client and caregiver experience, support daily operations, ensure compliance, and maintain exceptional service quality. This role offers an opportunity to build relationships, solve problems, and improve processes while making a meaningful impact. The position is based at 5555 N Lamar Blvd, Austin, Texas, and involves being in the field approximately 80% of the time. The Client Success Manager supports clients, families, caregivers, and office staff while maintaining accurate records in WellSky.
Requirements
- Background in customer service, healthcare, home care, staffing, or operations management is preferred.
- Strong communication, organization, attention to detail, and problem-solving abilities.
- Compassionate, dependable, and committed to delivering exceptional client and caregiver experiences.
- Comfortable driving; approximately 80% of the time is spent in the field.
Nice To Haves
- Experience in customer service, healthcare, home care, staffing, or operations management.
Responsibilities
- Conduct client intake, introductory, and supervisory visits.
- Maintain client satisfaction and support client retention efforts.
- Monitor required documentation, ensure compliance, and maintain accurate records in WellSky.
- Assist with caregiver onboarding, training, coaching, and retention initiatives.
- Serve as a point of contact for clients, families, caregivers, and office staff.
- Resolve concerns and help ensure quality care.
Benefits
- Competitive salary of $45,000–$50,000 per year.
- One week of paid time off for every six months worked.
- Paid holidays.
- Supportive culture emphasizing recognition, respect, and teamwork.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
