Client Succèss Manager (SUD – Revenue Cycle Management)

Calpion/Plutus Health•Dallas, TX

About The Position

The Client Success Manager – SUD (Substance Use Disorder) will be responsible for managing and growing client relationships within the behavioral health and SUD segment, ensuring successful delivery of RCM services from onboarding through long-term engagement. This role requires a strong understanding of SUD billing, compliance, payer guidelines, and behavioral health workflows. The candidate will act as a liaison between clients and internal teams (onshore/offshore), ensuring high-quality service delivery, client satisfaction, and revenue growth.

Requirements

Bachelor’s degree in a related field or equivalent experience
5–7 years of experience in Revenue Cycle Management, with direct exposure to SUD / Behavioral Health
Strong knowledge of SUD billing, coding, payer guidelines, and compliance
Experience managing client relationships in a healthcare/RCM environment
Experience working with US healthcare providers and payer systems
Strong expertise in SUD / Behavioral Health RCM processes
Excellent client relationship and stakeholder management skills
Strong analytical and problem-solving abilities (denials, AR, revenue leakage)
Proven ability to manage multiple clients and projects simultaneously
Excellent communication, presentation, and interpersonal skills
Experience working with offshore delivery teams
Self-driven, detail-oriented, and highly organized

Responsibilities

Act as the primary point of contact for SUD/behavioral health clients
Manage end-to-end client lifecycle including onboarding, implementation, and ongoing success
Collaborate with operations, billing, AR, and coding teams to ensure accurate and timely RCM delivery
Provide subject matter expertise in SUD billing, payer requirements, and compliance
Monitor and analyze KPIs (AR days, collections, denial rates, reimbursement trends)
Lead implementation and transition processes, ensuring smooth onboarding of new clients
Conduct regular client meetings and Quarterly Business Reviews (QBRs)
Drive client retention, satisfaction, and revenue growth through upsell/cross-sell opportunities
Partner with onshore and offshore teams to ensure service quality and performance outcomes
Act as a client advocate, ensuring expectations are met and exceeded
Identify process improvements and optimization opportunities within SUD RCM workflows
Support business development by providing insights on client needs and market trends
Ensure compliance with SUD regulations, payer policies, and state/federal guidelines
Travel as required based on client and business needs