Revenue Cycle Management Director
About The Position
The Director of Revenue Cycle Management (RCM) provides enterprise-level leadership and strategic direction for all revenue cycle operations at Urology Centers of Alabama (UCA). This position is accountable for the performance, integrity, and continuous improvement of the full revenue cycle—from charge capture and coding through billing, collections, and reimbursement—ensuring alignment with organizational financial goals, regulatory requirements, and best practices in healthcare revenue operations. Unlike a managerial role focused primarily on daily workflows, the Director establishes revenue cycle strategy, performance standards, monthly reporting, and long-term optimization initiatives across all UCA entities and service lines. The Director partners closely with executive leadership, physicians, clinical operations, compliance, IT, and finance to drive sustainable revenue growth, mitigate compliance risk, and enhance operational efficiency. Key responsibilities include oversight of the entire revenue cycle process including: front desk collections, prior authorization, benefits verification, coding accuracy, denial management, payment posting, payer contract performance, reimbursement optimization, and EMR revenue integrity auditing. The Director develops and monitors key performance indicators (KPIs), leads system and process transformation initiatives, and provides executive-level reporting and analysis to the CFO and senior leadership team.
Requirements
- 7–10 years of progressive healthcare revenue cycle experience in a large-scale corporation (>$100M) and has oversight of multiple ancillary revenue streams.
- Minimum of 5–10 years in a leadership role.
- Demonstrated expertise in revenue cycle performance metrics, including AR days, denial rates, net collection rate, cash acceleration, and reimbursement optimization.
- Strong knowledge of payer contracts, reimbursement methodologies, and regulatory requirements (CMS, HIPAA, OIG, Medicare, Medicaid, and commercial payers).
- Proven ability to lead enterprise-wide initiatives, drive process improvement, and implement system or workflow transformations.
- Experience partnering with physicians, clinical leadership, finance, compliance, and IT in a complex healthcare organization.
- High level of proficiency with electronic medical record (EMR) and practice management systems and related revenue cycle technology.
- Excellent analytical, communication, and executive-level reporting skills.
- Ability to manage multiple priorities in a fast-paced, highly regulated healthcare environment.
Nice To Haves
- Bachelor’s or Master’s degree in Healthcare Administration, Business, Finance, or related
- CPC, CCS, CPMA, or similar coding/compliance certification
Responsibilities
- Provide enterprise-level strategic leadership and oversight for all revenue cycle operations at Urology Centers of Alabama, P.C., including registration, charge capture, coding, billing, claims submission, payment posting, denials management, and collections.
- Develop and execute revenue cycle strategies to maximize reimbursement, reduce revenue leakage, and improve cash flow
- Establish, monitor, and report key performance indicators (KPIs) such as days in A/R, clean claim rate, denial rate, net collection rate, and reimbursement variance
- Lead ongoing audits of the EMR to ensure clinical documentation supports billed services, medical necessity, and compliance with payer and regulatory requirements
- Partner with physicians and clinical leadership to address documentation gaps, coding accuracy, and workflow inefficiencies identified through EMR audits
- Oversee pre- and post-billing audits to validate charge capture accuracy for urology-specific services, including office visits, procedures, diagnostics, surgeries, and ancillary services
- Ensure EMR templates, order sets, and workflows support compliant, efficient, and standardized revenue cycle processes across all locations
- Audit reimbursements to ensure payments align with payer contracts, fee schedules, and applicable regulations
- Identify underpayments and overpayments and lead recovery, appeal, and refund processes as required
- Monitor payer trends, reimbursement changes, and regulatory updates impacting urology services
- Collaborate with Compliance and Legal teams to mitigate financial and regulatory risk related to coding, billing, and reimbursement practices
- Oversee denial prevention and appeals strategies, including root-cause analysis and implementation of corrective action plans
- Analyze denial trends and implement system, documentation, and workflow improvements to reduce recurrence
- Ensure timely follow-up and resolution of denied, delayed, or unpaid claims
- Lead, mentor, and develop revenue cycle leadership and staff, fostering accountability, compliance, and continuous improvement
- Collaborate with physicians, clinical teams, IT, and Finance to align documentation, coding, and billing practices
- Serve as a trusted advisor to executive leadership at Urology Centers of Alabama, P.C. on revenue integrity, reimbursement risk, and performance improvement opportunities
- Prepare and present comprehensive revenue cycle performance and audit reports to executive leadership
- Provide actionable insights related to reimbursement variances, audit findings, and revenue optimization opportunities
- Support budgeting, forecasting, and strategic planning initiatives related to revenue cycle operations
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
