Client Success Manager

Symetri • St. Louis, MO

20d • Remote

About The Position

Symetri is seeking a proactive, consultative Client Success Manager to manage a large portfolio of customer accounts and drive retention, adoption, and growth. The position is fully remote and serves as the primary post-sale contact for up to 450 clients, helping them maximize value from Autodesk and Symetri solutions while identifying expansion opportunities and developing long-term partnerships. Success requires strong prioritization, process discipline, and the ability to identify customers who need deeper engagement.

Requirements

• 1–2 years of experience in Client Success, Account Management, Renewals, Inside Sales, or a similar customer-facing role.
• Experience managing multiple priorities in a fast-paced environment.
• Strong communication, relationship-building, and problem-solving skills.
• Experience with CRM platforms such as Salesforce.
• Proficiency with Microsoft 365, including Outlook, Teams, Excel, and Word.
• Demonstrated ownership, accountability, and attention to detail.
• Bachelor's degree or equivalent combination of education and experience.

Nice To Haves

• Planhat experience.
• Experience in software, SaaS, technology, or a subscription-based business.
• Familiarity with Autodesk products, licensing, or the AECO or Manufacturing industries.
• Understanding of customer lifecycle management, renewals, and adoption strategies.

Responsibilities

• Own customer retention and renewal outcomes across a high-volume portfolio.
• Build strong client relationships through proactive outreach and consultative conversations.
• Identify and escalate customer risks using engagement and health indicators.
• Prepare and deliver Autodesk renewal quotes and Symetri support contract renewals.
• Partner with Sales to surface expansion opportunities and support account growth.
• Coordinate with technical, consulting, and support teams to ensure positive client outcomes.
• Maintain accurate customer records, forecasts, contracts, and activities in Salesforce and other business systems.
• Guide customers through Autodesk licensing updates, program changes, and adoption best practices.

Benefits

• Generous and flexible time off (FTO).
• Eight paid holidays.
• Group health insurance with nominal employee contribution.
• Employer-paid short- and long-term disability coverage.
• Optional benefits through a cafeteria plan, including dental, vision, life insurance, wellness reimbursement, and other supplemental benefits.
• Employer match of employee HSA contributions, dollar-for-dollar up to the IRS limit.
• 401(k) with company match of up to 4% of base salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level